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PC Support Technician in Corona at BrassCraft Manufacturing Company

Date Posted: 7/6/2018

Job Snapshot

Job Description

Craft Your Career with Brasscraft Manufacturing Company!

Brasscraft Manufacturing Company, a Masco Company, is a leading manufacturer of plumbing products for the new construction and repair/remodel markets. Our Company’s promise “Committed to Quality – Driven by Innovation” is reflected in the thousands of high-quality plumbing products that are sold under our brands. These include a wide range of 100% no-lead compliant water heater connectors, fittings, water stops and connectors that meet provisions of the Federal Reduction of Lead in Drinking Water Act as well as a full line of gas connectors and valves, faucet and toilet repair parts and drain cleaning tools. Our strength in product innovations and product line diversity, in addition to a continual commitment to product quality and exceptional customer service, have made our products and brands a go-to that professionals worldwide have trusted for over 70 years. Like our products, the people at Brasscraft are reliable, essential, and vital to the continued success of our Company. Working here is more than just a job; it’s a passion for doing right by our customers, every day, without fail.


The PC Support Technician will report to the Corporate IS Department in Novi, MI. The Technician will provide technical support for desktop and laptop computers, and also provide end user support for hardware and software.


  • Helps to support, monitor, test and troubleshoot hardware/software problems pertaining to LAN
  • Provides end user support for all LAN- based applications
  • Installs and configures workstations
  • Maintains and updates computer and software documentation and manuals as required
  • Assist in creating Windows loads for all plant computers
  • Stages new incoming computers to be rolled out to user community
  • Performs preventative maintenance on all computers
  • Assists in the upkeep of documentation and planning documents
  • Performs project work as directed
  • Able to travel up to 10%+
  • Performs other related duties as needed and assigned


  • Bachelor’s or Master’s degree in Information Technology or related field
  • Ability to demonstrate effective verbal and written communication skills
  • Demonstrated work history of practical experience working with computer support
  • Must be physically able to move about the office building, lift, bend and stretch for installation or maintenance of computer, server and networking equipment
  • Advanced understanding of Microsoft Windows desktop operating systems, Microsoft Office suites and basic understanding of Microsoft Active Directory
  • Familiar with standard IT concepts, practices and procedures
  • Demonstrated successful ability to organize and prioritize work to ensure timely deadlines
  • Ability to lift 50 lbs.


  • 1-3 years of IS related professional experience
  • JD Edwards experience a plus
  • Experience in a manufacturing environment